Galson Sciences Ltd - ...the deliverables
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A means of identifying and prioritising potentially publicly controversial issues that could impact upon your organisation, business or your reputation...
GSL will provide a systematic process to enable managers to:
- Understand key perceived risks / concerns and available means of managing them;
- Identify and prioritise issues that could impact an organisation's reputation;
- Develop a risk communication strategy and action plan for priority issues that protects and enhances your reputation.
A transparent and systematic risk management methodology.
A prioritised matrix of potential issues, that can be regularly and systematically reviewed.
A risk management and communication strategy document and action plan for priority issues.
Training for managers and staff to create a better understanding of the potential impact of business decisions on reputation, and mitigation options.
Having identified a potentially controversial issue or decision, you need guidance on the most effective risk management and communication options...
GSL will fully scope the issue and perceived risks involved, identify the range of interested parties, the different dynamics and escalation potential.
Generate best and worse case scenarios, and an issues and risk management strategy to achieve the best case & ensure preparedness for a worse case.
Use research techniques to test the risk management strategy, key messages and communication options.
Provide focused risk communication and advice on media training for key staff.
Provide independent facilitation for dialogue meetings and other forms of consultation as required.
A robust, independent and authoritative appraisal of the issue, with clear, practical guidance.
A management strategy setting out agreed objectives, key milestones, stakeholders, risk information, communication content, and approaches and resource implications.
Specialist risk communications support - from the identification of independent, credible 3rd parties to support arguments, to media briefing material & authoritative reports - which reflect sound arguments in a manner that is accessible to key stakeholders.
Communications audits to ensure that lessons are learned so as to ensure effective ongoing risk management.
You have to communicate difficult, complex, and potentially troubling environmental, health and safety information to non-expert audiences...
GSL will advise upon, and prepare, the most effective communication approaches and materials for dealing with controversial issues for specific stakeholders.
Effective communication materials, for example, consultation guidance manuals and Q & As in support of mobile telecoms roll-out;
Provision of skills for increased effectiveness in reputation management using risk communication and issues management to generate enhanced understanding, dialogue and trust.